Services &
Warranty request

Please complete all service/warranty fields. We’ll contact you within 24–48 hours. If we don’t, it may be due to missing details, please reach out again. During busy periods, scheduling may take longer due to high call volume. Thank you.

First name

Last name

Cell phone

Home Phone

Street Address and City

Zip Code

Fireplace Brand & Model

Purchased from Bay Area Fireplace ?

Warranty ?

Fireplace age

Current Status

Issue with fireplace

Describe your fireplace issue

File upload

First name *

Last name *

Email *

We require an email and a or cell phone to communicate and text you and to schedule the service calls. if you don't have either one please call the store after filling the service request form.

CELL PHONE: *

We require a cell phone or an email to communicate and text you to schedule the service calls. if you don't have either one please call the store after filling the service request form .

Home number *

it Helps if you provide another phone number if we were not able to call you on your cell phone .

Street Address and City *

please provide the City name

Zip Code: *

Fireplace Brand & Model *

Please provide any information about the fireplace if you don't have it please take a photo or a few and send them through this form on the bottom upload .

Purchased from Bay Area Fireplace? *

If not sure that will be OK we do service all makes and models

Warranty? *

If the fireplace is older that one year old it might not be under warranty . We only warranty items purchased through Bay Area Fire Place .

Fireplace age *

Approximate age if not available .

Current status office use only

Issue with fireplace *

Describe your fireplace issue please read below *

Here is a few things you can try before entering a service call . locate an replace batteries on the hand held remote control and in the fireplace receiver if applicable this is normally located on the bottom of the fireplace or on the side component access panels . reset the electrical circuit breaker in the main panel for your fireplace . see you owners manual for details .

Services & Warranty request

Services &
Warranty request