Testimonials

Testimonials

Here are some recent customer testimonials…

“Extremely knowledgable staff! Expert help and years of experience. I’ll be coming back here for any questions or problems I may have.”

Jess F. of Santa Clara

“Prices were competitive with other area places I visited, but the selection was much better. They did the install quickly and it looks great. I got the fireplace oak log gas insert.”

Nathan J of San Jose

“Bay Area Fireplace helped me with our fireplace and installation more then five years ago., and we have been so happy with it. Recently, we ordered a Gas BBQ. It came on time, with professional service and installation. Thank you Hash and Bay Area Fireplace team.”

Ali Z of Santa Clara

“I can’t remember the last time I worked with a company who went as far as Bay Area Fireplace did in making sure my husband I were happy with the product we purchased from them. And there are not many businesses who are willing to make an exchange for a customer when the customer was totally at fault.”

D.K. of San Jose

“We just had a fireplace insert installed by Bay Area Fireplace on Stevens Creek Blvd. in San Jose. I can’t even explain what a fantastic experience we had with everyone in that whole place. Everyone in the shop is extremely friendly and knowledgeable about their job. Talk about customer service! I’d give them a 100 star rating if I could.”

Terri S of CA

“We wanted to remove the current fireplace and install an in-wall one. Hash picked up all the material discovered where the best price for the stone was. and even was involved in the the negotiations. The fireplace looks amazing and all the pointers that Bay Area Fireplace provided paid off in the end. We were very happy with the concept, theme, price and quality of work. I don’t think they could have done a better job. I highly recommend them. You won’t be disappointed.”

Francisco I. of Los Gatos

“Changed from a wood stove to a natural gas stove. Also converted a traditional fireplace to gas. Mark showed us different options. Their install team did a great job. We compared costs at another local fireplace store and it was about the same. The difference was installation. BAF worked with us. The other place said find your own installer. Installation included replacing the ceiling stovepipe with one that vents out the side of the house – for the stove. For the traditional fireplace, we removed an old insert and replaced the brick in front with tile. Hatch was the installation supervisor. He knows his stuff.”

Greg G of San Jose

“I love this place. I went to several places before I went to their store. They gave me a grate deal as well as a quick installation date. Bay Area Fireplace stayed true to their word and came to install when they promised. The best part was the actual installation. The guys were very professional and knew what they were doing. The job was done neatly and professionally. I love my new fireplace and I am so happy I went all the way to San Jose to purchase even though there were two other fire-place stores close to me in San Ramon and Dublin. This was the first time I got exactly what I wanted. Thank you so much Bay Area Fireplace.”

Lisa A. of Pleasanton

“I’m happy to write about the wonderful experience I had with Hash and his team at Bay Area Fireplace. He was extremely knowledgeable, gave us many options, was forthright in his estimate and was generous with his time. Basically, he spent a lot of time with us to determine the best course of action that also met our budget. He then followed up on everything he said. The job was scheduled and done on time. Our job included removing a brick hearth and inserting a gas fireplace, mantle and tile. There was also electrical work, dry wall, paint and gas line. Everything was done expertly! Hash also did a few extra things that he did not charge us for. He’s a professional and is conscientious about great work. I’m happy to give Hash and Bay Area Fireplace five stars – and I’m a tough critic.”

Gary M of San Jose

“I honestly cannot speak more highly about my experiences with Hash from Bay Area Fireplace. He is the owner but is hands on and really cares about his customers. We first contacted them about a fireplace we have upstairs and were looking to update. We thought we were on our own for the design of the exterior of the fireplace, so we put a lot of work into a design. Hash then came over to look at it and suggested that we replace the doors and insides vs. framing a whole new fireplace since that would be so much more expensive. He assured us it would look great. He also had an amazing idea that we hadn’t thought about which was to do stacked rock all the way to the ceiling around the fireplace (vs. the traditional mantel). He came and did this work himself with a couple other guys, and it looks unbelievable. –We were SO impressed by this upgrade, that we decided to have him do the same thing to our fireplace downstairs and that was also recently completed. Hash is amazing, has a GREAT vision of what will look awesome, and does really top notch work himself.”

DeAnna P. of San Jose